Política de reembolso
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Countries & Policy
Our refund policy applies to all orders placed through our website, Awaze Official.
Returns & Exchanges
Do we accept returns? Yes, we accept returns for both defective and non-defective products.
Do we accept exchanges? No, we do not accept exchanges.
Condition and Window
Product Condition: We accept returns for only new products, which includes items that are unopened in original packaging or have never been used.
Return Window: Customers have 30 days from receiving their item to request a return.
Return Method and Fees
Return Method: Customers can return items by mail.
Currency: All refunds are processed in USD.
Return Label: We provide a return label that can be downloaded and printed.
Restocking Fee: No cost.
Refund Processing Time: Customers will receive their refund within 2-3 business days after return approval.
Return Policy Details
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at info@awazeofficial.com. If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back without prior request will not be accepted.
For any return-related inquiries, please reach out to info@awazeofficial.com.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
Perishable goods (such as food, flowers, or plants)
Custom products (such as special orders or personalized items)
Personal care goods (such as beauty products)
Hazardous materials, flammable liquids, or gases
Additionally, we do not accept returns for sale items or gift cards.
For questions or concerns about a specific item, please get in touch with us.
Exchanges
We do not accept direct exchanges. If you need a different item, return the original purchase and place a new order separately.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days without justification. Your item must be in the same condition as received—unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is required.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, you will be automatically refunded to your original payment method within 10 business days. Please allow time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received a refund, please contact us at info@awazeofficial.com.